Refunds & Returns Policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on gobuynenjoy.com receives the following guarantees:
- full or partial refund if the item is not as described or damaged;
- full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).
Full refunds are not available under the following circumstances;
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit a refund, returns, and exchange requests within;
- In case you report a damaged or incorrect product, you have to submit photo evidence within 14 days of receiving the item. If you are approved for a refund, then a refund minus the shipping cost will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days by sending a message to Contact Us
If the product packaging is damaged but the product itself is intact;
- you must have to submit a claim to the shipping carrier directly.
Missing order;
- In case your package is delivered (based on a tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
Easy Returns
- All our products are backed with a 05-day money-back guarantee. Just send us a message on the Contact Us page or contact us at support@gobuynenjoy.com or gobuynenjoy.llc@gmail.com and include the evidence if required
- We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund, at your expense, you only should return it to our warehouse and provide the tracking number required.
- Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to your card or original method of payment on file.
- Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
- Please do not send your purchase back to us unless we authorize you to do so.
Go Buy n Enjoy LLC.
Albuquerque, NM – EEUU.
